How does a Mechanical Quality Control Agent work?
In professional immersion, discover these tasks and missions and how he uses these technical and professional skills.
Skills of a Mechanical Quality Control Agent in France:
Skill 1: Ability to interpret technical plans and diagrams
Professional case scenario to solve: A worker in the manufacturing workshop reports that the dimensions of the parts produced do not correspond to the specifications of the plan. The problem must be identified to avoid measurement errors and reduce production costs.
Materials and tools necessary to resolve the problem: Micrometer, caliper and gauges.
The working procedure for solving the problem:
To check the actual measurements of the parts, the quality control officer makes precise measurements using a micrometer, vernier caliper and calipers. If the measurements are inaccurate, he points out the technical faults and suggests corrections.
Professional case scenario to solve: A customer complains that the quality of the product he purchased does not meet their standards. You have to find the origin of the error in the process to improve quality and customer satisfaction.
Materials and tools necessary to resolve the problem: Quality controllers, process monitoring software and sensors.
The working procedure for solving the problem:
The quality control officer uses sensors and process monitoring software to track activity on the production floor. If an anomaly is detected, the agent checks manufacturing processes to find the origin of the problem and suggests solutions to avoid future errors.
Professional case scenario to solve: A customer complains about the way the task was completed and that it did not meet their expectations. You have to communicate effectively to understand your needs and design a solution that meets your expectations.
Materials and tools necessary to resolve the problem: Communication tools such as email, telephone and files.
The working procedure for solving the problem:
When the customer expresses dissatisfaction with a task, the quality control agent tries to understand what went wrong. He listens carefully to the customer's concerns and clarifies issues to agree on expectations. He uses different communication tools to understand the customer's needs and resolve the problem by proposing appropriate solutions.
Skill 4: Knowledge of health and safety regulations
Professional case scenario to solve: An employee is seriously injured in a workplace accident and the quality control officer must conduct an investigation to determine the causes of the accident and find solutions to prevent future errors.
Materials and tools necessary to resolve the problem: Health and safety guides, survey forms and personal protective equipment.
The working procedure for solving the problem:
The quality control agent analyzes the accident to determine the causes and proposes solutions to avoid any recurrence. It does this by using investigation forms to document events, studying health and safety guides and considering legal standards. Once it has identified risk areas, it recommends corrective actions and training to avoid future hazards.
Professional case scenario to solve: A new product development project must be controlled within a limited budget and tight deadlines. The Quality Control Officer must manage the planning, budget, schedule and scopes of this project to ensure its success.
Materials and tools necessary to resolve the problem: Calendars, project management software such as Trello, Excel documents and project management plan.
The working procedure for solving the problem:
The quality control officer closely follows the objectives and tasks step by step to ensure that the project is managed effectively. He uses calendars, Excel documents and project management software to track progress, file comments and check task completion. In addition, he coordinates resources and budgets to ensure that deadlines and budgets are respected.
Professional case scenario to solve: Complaints of vibration noises from mechanical part assemblies need to be resolved. The quality control officer uses tests and diagnostic tools to identify the root cause.
Materials and tools necessary to resolve the problem: Vibration testers, diagnostic tools and surveillance cameras.
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